"Love is not just confined to a personal experience. Love can also create the professional conditions that open the door to our greatest contributions and most generative collaborations."
- Renée Smith, Make Work More Human
Each day I learn a bit more about leading with love through my work as the Director of Organization Development at the Washington State Department of Enterprise Services (DES). I lead a caring and courageous team of consultants who provide Lean Transformation Services and Change Excellence Services to DES and G2G Lean Consulting Services to state agencies and local governments anywhere that are seeking to adapt Lean to government operations to deliver better value to their government customers and make public service a deeply gratifying experience. We believe government can work, and the best hope for governments to deliver on their promises is when Lean is embraced as a human-centered philosophy of work, not just a set of tools used by an improvement expert.
This kind of government is based on a principled way of working that highly regards both customers and team members. When leaders decrease fear, team members feel safe and know they belong. They sense their contributions matter, and they deliver the exceptional value customers expect.
My training through Pepperdine University's Master of Science in Organization Development helps me approach this work as both a social scientist and a practitioner. In my career I've consulted and coached public, private, and not-for-profit organizations on all kinds of challenges. I enjoy hiking in Pt. Defiance Park, painting as a creative outlet, cooking for family and friends, and exploring cities around the world.
I speak and teach on this subject widely, and I've been heartened and encouraged by your belief in the incredible potential that is unleashed when we create a safe, loving, committed workplace, a human-centered workplace.
I'd love to hear your ideas about making work more human. You can reach me by email at email@example.com or by phone at 253-225-1001 or 360-407-9452.
Director of Organization Development, Washington State Department of Enterprise Services