The Make Work More Human Blog
Read. Be inspired. Lead with Love.
Is it really possible to create a way of working based on love not fear? Yes. It’s not only possible. It’s essential. Learn more from this collection of more than 100 posts to inspire and guide you.
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The Moment I Nearly Lost My Cool
Things are getting real here at the multi-generational Smith Bilbao house!
Let me tell you why: Life with my husband, son, daughter-in-law, and their three kids (4, 10, and 15) is serving up daily lessons in self-awareness, emotional maturity, and Loving Leadership…for Grandma (me)!

I Almost Missed the Love…
Standing on stage, I could feel the connection with the audience as I delivered my final line, hand on my heart, uplifting and affirming them as Loving Leaders. A short pause floated in the air, and then – applause. I smiled and nodded in acknowledgement and turned to step off the stage. I could feel the fuzzy buzz of adrenaline in my body.

The Gift You Might Just Overlook in the Workplace
The question in the Q&A box carried frustration and weariness: “What can I do about the need to constantly translate fearful messages from leaders into more loving and human language? It’s exhausting.”

"You May Ask Yourself… How Did I Get Here?"
Is there only one way to lead? With a hard heart to get the job done?
Not really, shares Renee Smith in this article.

A Decade of Love … And a Bold Invitation for What's Next
My 60th birthday is here. It is a time for bold reflection, and to renew my vows to Love.

Why We Often Get Happiness Wrong, And What to Do Instead
“If you know what’s good for you, you’ll stop right now!”
In the 60’s and 70’s, this was a familiar threat made by many frustrated parents to kids reluctant to shift gears.
The challenge of choosing what’s good for us, what will ultimately make us happy, doesn’t stop when we are grown.

Lazy in My Loving: A Hard But Helpful Truth
Coming home from an event, we were catching up as we pulled up to my house. I was describing a situation that left a wound; I was grieved, holding on and nursing that wrong, feeling frustrated and justified in my hurt. She put the car in park, turned to me, and said…

When Love Seems Too Soft—or Too Hard
When first encountering Love as the core guiding principle of leadership, you might remember thinking, “Love? That’s ridiculous. Love is too soft.” It’s understandable to react this way, given how Love is socialized and trivialized. But by taking a beat to consider Love, its fullness becomes clear. And in that fullness is its usefulness.

Can a Leader Say “I Don't Know”?
In a culture that prizes looking good, it's easy to believe we have to be the perfect example of wisdom and care. But the truth is, Loving Leaders are people and people have gaps. We are quirky, messy, and sometimes even obsessed!

Leading With Love in a System Built on Fear?
It's a challenging place to be: Fluent in the old system with all its tendencies toward threatening control and using people up but no longer believing in this way of leading or working. You know how to play that game, but you realized awhile back that you don't want to play it anymore…

A Masterclass in Humble, High-Stakes Leadership
Gary Keogh had a once in a lifetime opportunity as Global Brand Director for Balvenie, a renowned whisky, to lead the launch of 60-year-old Balvenie. So how does an experienced brand expert like Gary, hired by the parent company to lead, approach this challenge?

What Does Self-leadership Look Like After Years of Struggle?
Last week I shared the profound impact my husband Jim’s Loving Leadership is having on my son and daughter-in-law, who moved in with us last month with their three children. But Jim isn’t the only one leading with love. Zach and Desirée are also stepping into Loving Leadership—starting with themselves.

Can Coaching and Compassion Really Bring Change?
My son and his family moved in with us just a month ago.
When word got out, concerned calls poured in from other family members. With our modest-sized home, they wondered: where would everyone fit? How would we manage the hubbub while working from home? And since Jim and I have only been married two years, how did he feel about suddenly gaining a full household?

Fear is Loud Right Now - How Will You Respond?
“I want to speak up. But I struggle with explaining my human values, especially right now when there's so much harsh power moving in the world. I know what I believe but sometimes I don't know what to say." Can you relate to this struggle?

How Do You Hold Love And Resistance at The Same Time?
“How can I lead in loving work when I feel myself armed and ready for battle?” That is, ready for the struggle against injustice and oppression. Do you feel the tension of that question in your mind, heart, and body?

What Do a Sergeant, a Step-dad, And a Supervisor Have in Common?
Question: Where and when do you lead with love?
Answer: Everywhere and all the time.
Here are three stories demonstrating this.

Three Ways Loving Leaders Carry Teams Through Chaos
If you’ve ever finished a week so tired you forgot why you started, you’re not alone. Leading is challenging in the best of times; that’s true for almost everyone. Leading is rarely a simple, easy gig.

What Do a Text Message And a Full House Have To Do With Leadership?
Loving Leadership is practiced in the workplace…and at home too.

One Small Practice That Can Transform Your Leadership
Every meeting, every interaction, is a chance to quietly shape the culture with love—if you plan for it. A core practice of Loving Leadership is to intentionally plan for the loving actions, words, and mindsets needed for any given situation. Afterall, emotional intelligence is needed to wisely meet people with care and act in service of the highest good. This is no small thing.

Four Words for More Love in the Workplace
I hosted the Loving Leaders Circle this morning, and we talked about the essentials of Loving Leadership in practice. A participant, Mary, recalled advice given to her years ago by a woman, who told her to remember and practice these four words…
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