leadership

Do I have to say "love"?

Do I have to say "love"?

Using the word “love” about work is surprising and even shocking to most people.

When I use the “L” word when I speak or teach, it is what my colleague Darrell calls a mic drop moment.

“Love.” Boom! Then silence. Dead silence. Perhaps followed by nervous laughter.

But that’s also where the really important exploration begins.

Can we talk?

Can we talk?

Arguably one of the most difficult issues we face as a nation is race. We struggle to talk about these challenges, and we struggle even more to work through them effectively. So I was surprised to learn abut a team at the Department of Enterprise Services who had a risky and potentially difficult discussion about race and implicit bias that was effective, respectful and team strengthening. I wanted to learn more…

Being Human-Centered

A few weeks ago, some 30 public servants gathered in Olympia to explore the question, "What does it really mean to be human-centered?" What follows is a summary of their advice for leaders and teams for how to put humanity at the center of our work ... with a few illustrations thrown in for good measure.

A Love Story About Work: Caring for Cindy During Cancer

“I found out I was diagnosed with cancer at my desk at work one day at 10 a.m. The doctor wanted to see me the very next day and told me to bring someone who wasn’t a family member. I got off the phone and looked around my cubicle. Then I went and told my boss who immediately brought in someone skilled and knowledgeable who sat with me to figure out what I needed to do in the moment. My boss made it clear that nothing at work was important in the grand scheme of things. She made it easy to turn my focus to my health.”

A Love Story About Work: Hayley's Leader Goes the Extra Mile

Hayley’s life had not been easy. Difficult pregnancies, a child with cancer, and her sister’s death had caused people in her life including work to gather around to support her in all kinds of ways. So when I asked her to tell me a story about a time when she felt loved at work, she had many examples.

But the story she told me in my research was, by comparison, silly and minor in her estimation. Still, it is the one she chose to share and speaks to the lasting positive impact a leader can have and the unexpected goodness that can come back to that leader in return.