Eric Buehrens, CEO of the Lean Enterprise Institute, called out the work of A Human Workplace in a July 31, 2018, Lean Post, Operator #1. Hollie Jensen and I are really glad our talk made his list of highlights. I look forward to Eric visiting later this fall to experience A Human Workplace: Olympia.
Join us on August 10, 2018, from 10 a.m. - 12 noon at 1500 Jefferson St SE in Olympia, WA, for a hands-on, interactive workshop on improving experiences through design thinking.
Register today for Human-Centered Design: Improving Experiences.
Building on the May gathering when we learned about and practiced empathy, now take that empathetic awareness and apply it to a design challenge. You’ll work through each phase of the design thinking process from empathy to testing a prototype. This process is fun, fast, and engaging. And these skills and practices can be readily applied to designing both customer and team member experiences.
We welcome back Jessica Dang from Results Washington to facilitate and guide us through this human-centered design workshop.
Feel free to share this invitation with others, and do register to RSVP so we can prepare materials.
Recently I sat down with Kevin Monroe on the Higher Purpose Podcast and talked about our experiences with how to Make Work More Human and the surprising research findings about FEAR and LOVE in the workplace. Check out our conversation on iTunes or your favorite podcast player or listen from your browser and get all the show notes here.
It's summer and a perfect time to gather outside on the East Plaza Lawn of Washington State's Capitol Campus in Olympia (rain or shine!) for July's Human Workplace to explore the science of awe and its benefits.
Join us Friday, July 13 from 10 a.m. to 12 noon on the Washington State Capitol Campus in Olympia on the East Plaza Lawn (over the Plaza Garage.)
We humans experience awe when we encounter nature, art, vistas, large structures, and more. And fortunately, the state capitol has all these! Studies show that experiencing awe can promote altruism, well-being, calm, collaboration, and kindness. When we have a sense of something greater than ourselves, we are more cooperative, positive and helpful towards others.
At this meeting we will experience inspiration in our surroundings and ponder how that can foster thoughtful, generous, and compassionate actions toward others as well as support personal well-being. Experience awe in a walk-about on the beautiful campus with a colleague, reflect on this experience with other participants, and consider how these insights can be practically applied to situations of conflict, pressure, exclusion, and disconnection at work to create a more effective and human workplace.
Space is unlimited this time! So feel free to bring your colleagues but please pre-register here so we create enough materials.
For more information on A Human Workplace, check out: https://www.makeworkmorehuman.com
It'll be an AWEsome experience. ;)
Registration for the next Human Workplace Meet Up in Olympia is now open for June 22nd from 10 a.m. - 12 p.m. to explore Empathy and Diversity.
A human workplace is a diverse workplace where ALL team members are welcomed to bring their unique ideas and perspectives. When people know their contributions count, they are more engaged, more loyal and do amazing things for customers and for their teams.
Diversity makes a difference in outcomes too. Research has shown that diversity impacts innovation, market share, client awareness, and whose ideas are endorsed. But we also know that implicit biases, those attitudes and stereotypes outside our conscious knowledge, can cause us to prefer or discriminate against others in ways that contradict our conscious values.
These are complicated issues but they are crucial issues, so A Human Workplace is coming together in June with safety and respect to begin to learn and understand more about diversity.
Join us on June 22 for A Human Workplace Meet Up to explore how we can use empathy as a way to appreciate the diversity of others.
Through stories, reflections, and guided activities we will practice curiosity, listening from the heart, respect, sitting with discomfort, and self-management. Gain insights into the unique experiences of others as well as things we share in common.
Feel free to forward this invitation to others, but please register to RSVP because space is limited.
For more on A Human Workplace, check out: https://www.makeworkmorehuman.com
When it comes to the workplace we know a lot of people, but do we really understand them?
That’s where empathy comes in. In May we begin a series of meetups focused on empathy.
Psychology Today offers this definition of empathy, “Empathy is the experience of understanding another person's thoughts, feelings, and condition from their point of view, rather than from your own. You try to imagine yourself in their place in order to understand what they are feeling or experiencing. Empathy facilitates pro-social (helping) behaviors that come from within, rather than being forced, so that we behave in a more compassionate manner.”
On May 11, 2018, from 10 a.m. - 12 p.m. at the Department of Enterprise Services, 1500 Jefferson St SE, Olympia, WA 98501, come explore ways to increase your empathetic muscles and discover the ways empathy can lead to more productive interactions with our co-workers as well as those we serve.
We are very happy to have Jessica Dang from Results Washington to guide us through this deep exploration of empathy for this Meet Up.
Feel free to share this invitation with others, and do register to RSVP so we can prepare to welcome you!
“Does love really belong at work?” he wondered.
“Well, do people belong at work?” she asked in reply.
“Yes, of course,” he said.
“So then, yes, of course, love belongs at work,” she assured him. “Not romantic love, but all the other kinds of love that are also part of being human. Those belong at work. If people are going to be at work, then love must be at work. Otherwise, work won’t work. People won’t work, at least not well.”
At the next Human Workplace Meet Up in Olympia, WA, we will explore the concept of love at work. Join other public servants and friends of government to explore the many types of love that are part of being human and essential for success at work.
Through stories, reflection, and dialogue, together we will better understand loving experiences that support our best contributions, surprising innovations, and effective collaborations. We aren't talking about romantic love, but love expressed in empathy, care, respect, trust, altruism, inclusion, kindness, and friendship.
Feel free to share this invitation with others, and do register to RSVP so we can prepare to welcome you!
What kind of love belongs at work?
When a Human Workplace Meet Up gathers next on March 9th from 10 a.m. - 12 p.m. at the Department of Enterprise Services in Olympia, participants will break new ground as they engage in an exploration of the question, "What's at the center of your work?"
Every day in every organization and team, for every person, something is at the center of work. Something is deemed to be most important and that something drives every other decision and action about everything else. Make Work More Human advocates for putting people at the center, but what else could we put there? What else do we put there? A whole lot of other things apparently. And all of those other things have serious implications for the workplace, for the people doing the work, and for the customers served.
At this Meet Up you will have the opportunity to dive into a new model for understanding what we choose to be centered on at work and the impacts of those choices. Through reflection and discussion, you will contribute to this new model and expand thinking about the deep importance of being human-centered and the consequences when we are not.
I hope you'll be there for this ground-breaking exploration and dialogue.
RSVP at EventBrite to reserve your seat today!
On January 26, 2017, the second gathering of A Human Workplace Meet Up met. Renamed "A Human Workplace Meet Up," more than 30 people gathered from across state and local government to continue dialogue and advocacy for making work more human.
This month the group explored what it actually mean to be human-centered. Specifically, what does it look like to be a human-centered team? And what does a human-centered leader actually do?
Their insights will be shared in future blog posts coming soon at Make Work More Human.
A Human Workplace Meet Up gathers next on March 9th from 10 a.m. - 12 p.m. at the Department of Enterprise Services in Olympia. RSVP at EventBrite if you want to attend.
"We've heard from people all over the world who have listened to this podcast and responded with enthusiasm."
Last November Ron Pereira spoke with Renée on the Gemba Academy Podcast. Check out Episode 191, "How to reflect on the roles of fear and love in continuous improvement."
Since then we've heard from people all over the world, Canada, Australia, the UK, Spain, New Zealand. who listened to this podcast and responded with enthusiasm. The message of less fear and indifference and more love and safety at work is universal and core to what it is to be human.
Lean organizations everywhere are striving to create a workplace where employees continually learn and grow so that they can solve problems, discover new solutions, and create amazing results for customers. That growth happens when the workplace is physically and psychologically safe though still challenging. This balance of both safety and discomfort happens best when we feel loved.
It's what the world needs now. (Sorry, couldn't resist that one!)
Twenty public servants from eleven different organizations gathered in Olympia, Washington, on December 8th for the first ever meeting of people inspired by the Make Work More Human message! After a quick rundown of the core ideas of Love Not Fear, the group did a warm up that got them connecting and sharing stories of love at work. Then they used the "Lean Coffee" methodology created by Modus Cooperandi to explore and find answers to a key question: "What barriers need to be overcome to create a loving, safe workplace?" They finished with discussing the future. What would they like to learn, read, watch, explore, visit, or hear to advance their thinking, skill, and practice of love and safety in the workplace? The ideas for learning how to bring more humanity to work were abundant! Next gathering will be in January 2018 -- exact dates to follow soon!
The Love Not Fear message received a warm welcome in Toronto, Canada on December 5 and 6, 2017, at the Canadian Institute's 2nd Annual Conference on "Lean Process Improvement in the Public Sector." Renee's keynote shared the Make Work More Human research and explained how a human centered workplace is necessary for a Lean culture and management system. Public servants from Canadian national, provincial, and local governments were enthusiastic about the importance of decreasing fear and indifference and increasing love and safety at work.
Thanks to our Canadian friends for your kind hospitality and for your inspiring public service and efforts to bring Lean culture, philosophy and a management system to government!
It was especially nice to reconnect with our friends at Revenue Canada, pictured here. They are passionate about bringing Lean and a more human workplace to their work in Ottawa.