Hayley’s life had not been easy. Difficult pregnancies, a child with cancer, and her sister’s death had caused people in her life including work to gather around to support her in all kinds of ways. So when I asked her to tell me a story about a time when she felt loved at work, she had many examples.
But the story she told me in my research was, by comparison, silly and minor in her estimation. Still, it is the one she chose to share and speaks to the lasting positive impact a leader can have and the unexpected goodness that can come back to that leader in return.